CR-X offers Network Operators a single software tool that can alleviate the problems and massive costs associated with developing in-house processing software for Network Performance Management.

Network Performance Management is all about measuring the performance of various network components. It also includes taking measures to optimize the network for maximum system performance and includes measuring of the use of network resources.

Network Performance Management is often associated with other categories of network management including: fault management, accounting management, configuration management and security management.

Case Study

Telstra is the largest Telecommunications Company in Australia with legacy PSTN subscribers exceeding 11 million. All of these subscribers will be migrated from the current circuit switched network (PSTN) to the Internet Protocol (IP) within the next 10 years.

Telstra is a world technology leader – adopting its Next Generation IP/ MPLS (Multi-Protocol Label Switching) platforms which already carry the fixed line Integrated Multi-Media Sub-System (IMS) in production with the wireless LTE capability coming on stream in late 2011.

Quality of Service and Products will be the key differentiators in the Australian market place as the underlying wholesale carriage mitigates to the National Broadband Network (NBN).

Ovum analyst Claudio Castelli, has said he was “Pleased to see [Telstra's] network transformation strategy evolving with IMS. In our view, the user-centric and access-agnostic characteristics of IMS will allow Telstra to orchestrate services in the network and deliver hosted unified communications and fixed–mobile convergence (FMC) services to enterprises.”

He points out that with IMS deployed across its all IP core network, “Telstra will be able to combine not only its two biggest networks (mobile and fixed) but also a whole series of separate platforms and infrastructure within them, and move on from network operations to service integration…Telstra’s IMS architecture for enterprise will enable voice and video calling across multi-vendor platforms and multiple access networks, including fixed and mobile. Applications will include multimedia business services, presence, messaging and conferencing, with a unified bill, control and management.

“Once fully deployed, this will create a service delivery framework, making Telstra’s network more available to service partners and third-party applications and services.”

The journey towards Service Quality and Service Performance Management SQM/SPM is about Evolution from Network Monitoring to Service Monitoring and testing the service against the engineering limits. The challenge is the enormous amount of data available along with the depth and richness of network data. The secret is smart dimensioning, aggregation and storage of data.

This has led to the birth of “Koala” a built from ground up, best of breed, Service Quality and Service Performance Management (SQM/SPM) system.

The CR-X Big Data integration engine has become an integral component of Koala, because of its ability to handle huge volumes of data in real-time.

Hardy Dusterwald, Solutions Delivery Manager at Telstra said “We chose CR-X because of its small footprint, heavy lifting capacity and the ability to deal with the volume of data required, along with the ease of implementation.” Hardy went on to say “We liked the way CR-X has zero latency because of it streaming processing, versus the conventional staged data integration offerings. It is also used for other projects in Telstra and has a history of good working relationship with easy & quick implementations”.

The Koala SQM/SPM system gives Telstra the ability to differentiate itself in the market, to provide higher quality services, and improve customer satisfaction