A tier 1 Communications and Media enterprise with extensive broadband, mobile, and video offerings.
THE CLIENT’S NEED
The Utility required analytics on:
The company needed to adapt a platform that was originally developed for fraud detection in the financial services industries to process and detect rated transactions fraud.
Existing ETL solutions already operational within the carrier were examined and found to be wanting in both functionality and performance.
A particularly onerous requirement was to enhance each transaction with up to date originating party account details – obtained from a maintained customer reference table containing tens of millions of rows.
THE CR-X SOLUTION
Using the rapid configuration capability of CR-X, a proof of concept configuration demonstrating the core functional requirements was developed in seven working days.
The complete CR-X solution interfaced to a number of applications in the company’s billing process was developed over a period of three months by the systems integrator with professional support and training by CR-X.
As the detailed design progressed, a significant number of new requirements were identified. The ability to rapidly reconfigure CR-X enabled these functional changes to be easily addressed.
The fully operational system that was delivered has now had nearly three years of 24×7 processing…
handling tens of millions of transactions daily with negligible support and reliability issues.
The CR-X performance has been so well accepted by the client that a major functional enhancement to manage higher volumes, intelligent filtering and real time user configuration environment has been specified.